Two Customer Types That Have computer Problems
Customer two – The I hate technology customer. This one when asked technical questions will just clam up they have no idea about technology and just want the stupid thing fixed. Rightly so computers and the software that runs on them are very complex. Boring or scaring off the customer is not a good idea. With my dealings with customers I try to never use technical jargon and when I need to explain an idea I use analogies from real life. No one likes to feel dumb and it is not necessary to reign over your customer with your technical know how.